Privacy policy
Last updated: 22 October 2026
This policy explains how we collect and use your personal data when you visit this website, contact us or use our services. We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003 (PECR).
1. Who we are
The data controller is OnCore Electrical Ltd, trading as OnCore Electrical, a company registered in England and Wales (company number 16088549). Registered office: 124 City Road, London, England, EC1V 2NX.
Contact: contact@oncoreelectrical.co.uk or 020 3432 4733. We are not required to appoint a Data Protection Officer; the contact above handles all data protection queries.
2. What data we collect
- Enquiry details: name, email address, phone number, postcode (optional), the service you are interested in and the content of your message, when you use our contact form or contact us directly.
- Customer and job details: if you instruct us, your address, job details, quotes, invoices, payment records, and certificates and test results for work at your property.
- Technical data: IP address, browser type and pages requested, held in standard server logs by our hosting provider for security and troubleshooting.
We do not knowingly collect data from children, and we do not collect special category data through this website.
3. How and why we use your data (lawful bases)
| Purpose | Lawful basis |
|---|---|
| Responding to your enquiry and providing a quote | Steps at your request before entering a contract (Art. 6(1)(b)); our legitimate interests in running our business (Art. 6(1)(f)) |
| Providing our services, invoicing and taking payment | Performance of a contract (Art. 6(1)(b)) |
| Keeping accounting, tax and certification records; health and safety obligations | Legal obligation (Art. 6(1)(c)) |
| Handling complaints, defending or bringing legal claims, keeping the website secure | Legitimate interests (Art. 6(1)(f)) |
We do not send marketing emails, texts or calls, and we do not use your details for marketing. If that changes we will ask for your consent first. We do not make automated decisions or carry out profiling.
4. Who we share your data with
We only share data where necessary, with:
- Form and email providers: our contact form is processed by Web3Forms, which passes your message to our email inbox. Our website is hosted by Hostinger, and email is provided by our email service provider.
- Website hosting provider (server logs).
- WhatsApp (Meta), if you choose to message us on WhatsApp. Your message is then handled under WhatsApp's own terms and privacy policy.
- Accountants, payment providers, insurers and professional advisers, as needed to run our business.
- Regulators, certification bodies, HMRC, law enforcement or courts, where we are legally required or to protect our rights. Notifiable electrical work may be reported to Building Control or a competent person scheme, which will receive the job address and details.
We do not sell your data.
5. International transfers
Some providers (including Web3Forms) may process data outside the UK. Where they do, we rely on UK adequacy regulations (for example the UK-US data bridge) or appropriate safeguards such as the ICO's International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.
6. How long we keep your data
- Enquiries that do not lead to work: up to 12 months.
- Customer, invoice and payment records: 6 years after the end of the financial year, for tax and legal purposes.
- Electrical certificates and test records: 6 years after the job is completed.
- Server logs: kept by our hosting provider for a limited period (typically up to 30 days).
7. Your rights
Under data protection law you have the right to: be informed about how we use your data; access your data; have inaccurate data corrected; have data erased; restrict or object to processing (including where we rely on legitimate interests); data portability; and withdraw consent at any time (without affecting earlier processing). To exercise any right, email contact@oncoreelectrical.co.uk. We will respond within one month and do not normally charge a fee. We may need to verify your identity first.
8. Security
We use appropriate technical and organisational measures, including HTTPS encryption, access controls and trusted providers, to protect your data. No internet transmission is completely secure, so please avoid putting sensitive information (such as bank details) in the contact form.
9. Complaints
Please contact us first so we can try to put things right. You also have the right to complain to the Information Commissioner's Office (ICO): ico.org.uk/make-a-complaint, telephone 0303 123 1113.
10. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page with the date at the top.